FUVE - Furry Vietnam Eternity
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FUVE - Furry Vietnam Eternity

6. Service Delivery, Termination and Refund Policy

This English version is provided for reference only. In case of any discrepancy, the Vietnamese version prevails.

FUVE 2027 tickets are e-tickets tied to the attendee's identity. Paid tickets are not refunded if the Customer cancels or does not attend; FUVE only issues refunds in the cases set out in Section 6.3.

6.1. Ticket delivery

  1. Order confirmation: after successful payment, the Customer receives an order confirmation email; the order status is updated in the FUVE account.

  2. Ticket approval: the Organizer verifies the information and approves the ticket within a maximum of 48 (forty-eight) hours after successful payment. If information is inaccurate, FUVE will notify the Customer to correct it.

  3. E-ticket: the approved ticket includes a QR code, is sent by email and is displayed in the Customer's FUVE account.

  4. Attendee badge: at the event, the Customer presents the QR code and an original identity document to check in and receive the attendee badge or wristband.

  5. Date and venue: the date and venue of FUVE 2027 will be announced on the website and the official Facebook page. Customers are responsible for following these announcements.

Customers are responsible for keeping their QR code confidential. FUVE is not responsible if a ticket is used by another person because the Customer disclosed the QR code or account information.

6.2. Ticket transfer

  1. Customers may transfer their ticket to another person through the Organizer no later than 45 (forty-five) days before the opening day of the event. Transfers are free of charge.

  2. The recipient must have a FUVE account that does not yet hold a ticket and must meet the age requirements of the transferred ticket type.

  3. Transfer requests are sent by email to fuve.vietnam@gmail.com from the ticket holder's account email address, stating the ticket code and the recipient's account email address. The Organizer verifies and re-approves the ticket for the recipient; the original ticket becomes invalid once the transfer is completed.

  4. After the deadline in point 1, FUVE does not accept transfer requests. FUVE only recognizes the person named on the ticket at check-in.

  5. Any agreement on price and payment between the transferor and the recipient is a private transaction and the parties' own responsibility. FUVE does not participate in, guarantee or resolve disputes arising from such transactions.

6.3. Service termination and refunds

Refunds apply as follows:

  1. The Customer cancels or does not attend for any personal reason (including visa refusal, change of plans, illness): no refund. The Customer may transfer the ticket under Section 6.2.

  2. The Organizer cancels the event: the Customer receives a 100% refund of the ticket price paid.

  3. The Organizer changes the event date or moves the event to another province or city: the ticket remains valid for the new date and venue. Customers unable to attend under the new arrangement may request a 100% refund within 14 days of FUVE's announcement of the change.

  4. Force majeure (natural disasters, epidemics, decisions of competent authorities or other events beyond the Organizer's control) leading to cancellation: as in point 2; leading to a change of date or venue: as in point 3.

  5. Ticket not approved for reasons not attributable to the Customer: 100% refund. If the Customer provided incorrect information and did not correct it within the notified period, the ticket is cancelled and the Customer is not refunded.

  6. Payment errors: the Customer was charged but no valid ticket was created, or was charged twice: 100% refund of the amount wrongly charged.

  7. The Customer violates the Code of Conduct and is refused entry or removed from the event: no refund.

6.4. Refund timeline and method

  1. Where a refund is due because the Organizer cancels the event or changes its date or venue, FUVE will publish instructions on the official Facebook page and by email.

  2. Customers submit refund requests by message to the official Facebook page facebook.com/FUVE.vietnam, with proof of ticket ownership: ticket code or order code, a screenshot of the order confirmation email, the FUVE account email address and the bank or payment account details for receiving the refund. FUVE checks the proof against system data before refunding.

  3. FUVE issues refunds within 30 (thirty) days of receiving complete and valid proof and information.

  4. For payment errors under point 6 of Section 6.3, the amount is refunded to the original payment method via VNPAY or PayPal. The time for funds to arrive depends on the payment gateway and bank.

  5. Customers who paid via PayPal: refunds are made to the PayPal account used for payment, in the value and currency of the original transaction. FUVE is not responsible for exchange rate differences or fees charged by PayPal or the issuing bank.

  6. FUVE only refunds the account holder who purchased the ticket or a valid transferee recorded in the system. FUVE never asks Customers to pay any fee to receive a refund and only accepts refund requests through the official Facebook page above.

6.5. Effective date

The policies in Sections 2 to 6 take effect from 1 November 2026 and apply to all FUVE 2027 ticket orders. The Vietnamese version is the governing version; the English translation is for reference only.